Privacy Policy
Silver Security Mobile
This document details how our development team handles, utilizes, and gathers the personal data of our users ("you"). It specifically addresses practices pertaining to our Silver Security Mobile services, excluding our website and other offerings. We emphasize the dynamic aspect of this policy and encourage you to review it regularly. Should there be any updates, we will inform you via email, in-app messages, or other appropriate means, with your consent.
DATA NOT COLLECTED
We are committed to transparency regarding data we do not collect. Notably, we do not monitor or store any details about your activities over the VPN, including the apps, services, or websites you visit. We also do not retain any records of your original IP addresses, the VPN server's IP addresses, or DNS queries.
DATA COLLECTED
At Silver Security Mobile, the privacy and security of our users are paramount. We are dedicated to clear and forthright communication about the data we gather, which is essential for maintaining trust. Below, we outline the types of information we collect, explaining its purpose, how it is collected, and why it is necessary.
USER ACCOUNT INFORMATION
Registration Date: Automatically recorded when you register (e.g., 2018/09/01).
Subscription Information: Includes the length of your subscription, automatically logged when you subscribe (e.g., 2018/09/01 - 2018/10/01).
We collect this information to provide effective customer support.
COLLECTION OF DEVICE AND APP USAGE DATA
Each time you open the Silver Security Mobile app, we record specific details such as the version of your operating system (e.g., iOS 11.3.1-10,000,000) and the version of the app you are using (e.g., Version 6.1_132_432908b). Additionally, we monitor daily user activity (e.g., 2018/09/01-19,000,000) and analyze the geodemographic spread of our users using data sourced from the App Store and Google Play Store (e.g., US-100,000,000). This data is crucial for understanding user preferences, guiding our product development, and enhancing overall user satisfaction and app functionality.
VPN USAGE INFORMATION
Whenever you connect using our VPN, we automatically detect the server location (e.g., US-California server 1) and record the time of connection (e.g., Connected@15:30 2018/05/15). We also note any connection errors (e.g., Error_Userdoesnotallowconfiguration) and the type of network used during the connection (e.g., 4G), as reported by our analytics provider. These details are vital for diagnosing problems and improving our VPN service quality. Importantly, we ensure your privacy by deleting this data from our systems after 96 hours.
ADDITIONAL DATA GATHERING
We collect analytics related to app crashes and user interactions within the Silver Security Mobile app to monitor its performance and user engagement with features. We also gather identifiers for advertising purposes, such as iOS's IDFA or Android's Advertising ID.
This information is essential for evaluating our app’s performance and supporting the delivery of our free VPN service. We guarantee that this data is not shared with third-party advertisers.
For more details on our analytics collaborators:
AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy
Facebook: https://business.facebook.com/ privacy/explanation
Appsflyer: https://www.appsflyer.com/ product/data-privacy/
COMMITMENT TO PROTECTING YOUR PRIVACY
Safeguarding your personal information is our foremost concern, and we have implemented robust security measures:
Only necessary staff have access to sensitive data, strictly according to their job roles.
We ensure that VPN usage data is deleted from our system 96 hours after collection.
Our privacy team diligently updates our policies to align with evolving legal standards and regulations, guaranteeing top-level data security.
For any privacy inquiries, please reach out to support@silvermob-security.com, and we promise a response within 48 hours.
POLICY ON COOKIE USE
We enhance our website's functionality and your browsing experience by utilizing cookies in the following ways:
Session cookies store your preferences and login details.
Google Analytics is employed to monitor site performance and assess our marketing approaches. For details on how Google Analytics manages data, visit their privacy policy here:
https://policies.google.com/technologies/types
COMPLIANCE WITH GDPR
In accordance with the General Data Protection Regulation (GDPR), individuals subject to this regulation have rights including:
Being informed about the data Silver Security Mobile collects, as detailed in this policy.
Receiving their data within 30 days.
Correcting inaccurate or incomplete personal information.
Requesting the erasure of their data, except where legal exceptions apply, such as for necessary financial records.
Pausing the processing of their data.
Obtaining their data in a standardized format within 40 days.
Objecting to the processing of their personal data and receiving details on any profiling or automated decision-making.
UPDATES TO THE SILVER SECURITY MOBILE PRIVACY POLICY
Stay informed about updates to this policy, which may occur periodically. Please regularly check this page for the most current information. Any changes will be posted on our Service, noting the date of the latest update. Continued use of our Service after updates signifies your agreement to the amended terms. If changes significantly affect your rights or responsibilities, we will inform you beforehand through service announcements, direct communication, or other methods.
GET IN TOUCH
For questions regarding our Privacy Policy, contact us at support@silvermob-security.com.